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9 problems restaurant owners can relate to — Sep 26, 2017

The secret to a great restaurant is great food, great staff and planning that can turn the complicated work back-of-house into a smooth, comfortable and tasty dining experience for the customer. But sometimes, planning just can’t win. These problems prove it… Read more

Fill them with knowledge, not fatty foods. — Jul 21, 2017

Obesity in children is an ever-increasing issue. Since children spend around 30 hours in school a week, isn’t it important that they learn in the canteen as well as the classroom? Read more

You deserve a round of applause! — Jul 12, 2017

The recession of 2007-2008 was a dark time for us all but it looks like the Hospitality industry has come out fighting with the biggest contribution to the British economy*… well done you! Read more

Do your dishes pass new laws? — Jul 10, 2017

July 1st brought new advertising rules for marketing unhealthy food to children. Read more

Inflation is going to hit you hard, hit back! — Jul 5, 2017

Food service inflation rate hit 9% in May, the highest it has ever been in nearly nine years*. That means, drilling down on your menu strategy and accurately checking your retail margins, needs to be a priority! Here are our 7 fighting tips for making the most of your money. Read more

No healthy options? No customers — Jun 27, 2017

A recent industry survey* reported a few facts that might just get you thinking… Read more

Record, Monitor, Adapt — Jun 14, 2017

Running a catering business is all about margins – you know that as well as I do. Measuring is the key to real success as this arms you with the information you need to make changes and adapt to trends. Read more

Chefs are weird - get over it! — Jun 7, 2017

Finding good chefs is hard. Finding brilliant ones that aren’t mad, near on impossible some might say! But, after more than 15 years in the industry, I think the stereo-typical ‘chef temperament’ is understandable. Perhaps I’m going soft? Read more

Open your eyes to what your customers see — May 17, 2017

11 thinks to look out for if you are running a catering business - an extract from Ali Palmer's book "Eat Your Competition For Lunch". Without you realising it, your customers are constantly taking in non-food clues as to what to expect at your place - and that starts even before they step foot through the door. Read more

See what your customers see... — May 3, 2017

From how your team greet customers – ‘Good evening sir, madam,’ ‘Hi guys,’ ‘Wotcha, Fred,’ to the way the food is delivered to your customer – silver service, self-service or somewhere in between - there are aspects of how you, and your staff, serve your customers that will improve your chances of success – whatever your style of food business. Read more

Are you Insta-ready? — Apr 20, 2017

40% of your customers take a photo of their food and put that photo on Instagram – well, if all of your customers are between 21 and 35 that’s certainly the case according to the 2016 BBC Good Food Nation Survey. Read more

Vegan dishes a must on menus, with 6 months!? — Apr 12, 2017

Are you ready for this – Portuguese authorities have just passed a law that states all public canteens in schools, universities, prisons, hospitals etc. must, within the next 6 months, provide a 100% vegan option on their menus! Read more

Fatburgs, Farms and Differentiation! — Apr 6, 2017

How ‘green' is your business? I mean, do you ever think about how much of an affect its having on the environment? Ok, this isn’t an exciting topic I hear you cry. But wait, it can be! Read more

Is crowdfunding the answer to your prayers? — Mar 29, 2017

There’s been a lot in our industry press about crowdfunding being the answer to everyone’s prayers lately, but is it really a viable prospect for raising cash in your business? Read more

Are you 'board' yet?! — Mar 20, 2017

I did laugh last week when I read the headline ‘Bye Bye Boardy’ in the Morning Advertiser… Read more

What can the yougsters teach us? — Feb 27, 2017

The big headlines for our industry at the moment are the imminent Rate Increases, due in April. Whilst MPs such as Sajid Javid are saying all the right things to encourage "more must be done to level the playing field", in reality, what can you do? Read more

What else is on the Horizon? — Feb 6, 2017

When I was thinking about my top two predictions for 2017 a few weeks ago I read with interest the Propel bulletin that presented the research from foodservice consultancy Horizons. Read more

But I want to cook!!! — Jan 30, 2017

My family and I eat out, a lot. But, we also love to get great food delivered and definitely still LOVE to cook! We are the epitome of ‘the foodie family’. Read more

Profiteroo…. — Jan 23, 2017

Firstly, I should say this is not an advert for Deliveroo, there are other food delivery companies. But, if your focus is on premium quality food then this company might just be able to help you upscale your business without increasing overheads. Read more

Ready for the Staff Retention Revolution? — Jan 17, 2017

Last week my email was all about sugar. This week we are on to my second prediction for 2017: Staff Retention Revolution. Read more